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For custom cat flap covers: returns or refunds for incorrect size/model may be declined, as these are made-to-order and may not be resalable.
If you’re unsure about measurements or model before ordering, you can contact Moose 3D to double-check — this helps avoid issues.
If Moose 3D accepts a return of such custom-made items, they must be returned unused, undamaged, and in fully resalable condition, and return shipping will be at your cost (unless the fault was on their side).
