Last updated: 15th July 2026

Thank you for visiting Moose 3D®.
We are committed to producing and delivering your 3D-printed items promptly, securely, and transparently.

This page explains:

• production and dispatch times

• delivery services and pricing

• international shipping rules

• tracking, delays, and refunds

Order progress updates

You will receive email updates as your order moves through production:

• Added to 3D printing queue

• Printing in progress (orders cannot be cancelled from this stage)

• Quality inspection

• Printing complete and ready to ship

Production time

Custom 3D-printed items are typically produced within 1–5 business days.

Dispatch time

Orders are dispatched within 1–2 business days after printing is complete.

We ship using Royal Mail services.
Prices reflect online postage rates, packaging, and handling.

All prices include a 30p online postage fee plus packaging.

Moose 3D® offers international delivery to selected destinations using Royal Mail tracked services.

International delivery charges vary according to:

• the destination country;
• the value of the products ordered;
• Royal Mail postage costs; and
• any applicable import duties, taxes and handling fees.

For this reason, international shipping prices are calculated at checkout rather than displayed as a single fixed regional rate.

The delivery charge shown at checkout is the amount applicable to the selected destination and order value.

Destinations with duties and taxes included

For the following destinations, Moose 3D® currently collects the applicable import charges at checkout:

• Austria
• Denmark
• France
• Germany
• Ireland
• Netherlands
• Sweden
• United States

For these destinations, the checkout shipping method will be displayed as:

Royal Mail Tracked (Duties & Taxes Included)

For the United States, it may be displayed as:

Royal Mail Tracked (Import Fees Included)

The delivery charge includes:

• Royal Mail postage;
• the calculated destination import duties or taxes; and
• Royal Mail’s applicable customs-handling fee.

Moose 3D® pays these charges when purchasing the Royal Mail shipping label. The recipient should not be required to make an additional customs or handling payment before delivery.

Destinations where import charges are not included

Royal Mail does not currently offer Moose 3D® a prepaid import-fee option for every destination.

For the following destinations, the checkout delivery charge currently covers postage only:

• Australia
• Canada
• New Zealand

The shipping method will be displayed as:

International Tracked

The destination customs authority or postal service may require the recipient to pay:

• import tax;
• customs duty; and
• handling or clearance fees.

These charges are not collected by Moose 3D® and remain the recipient’s responsibility.

Changes to prepaid customs availability

Royal Mail and destination customs authorities may change the availability or calculation of prepaid import charges.

The checkout shipping method shown when the order is placed determines whether duties and taxes are included.

Where the shipping method specifically states “Duties & Taxes Included” or “Import Fees Included,” the applicable charges will be prepaid by Moose 3D®.

Where the shipping method only states “International Tracked,” destination import charges are not included.

Customs declarations

Moose 3D® is legally required to provide accurate customs information for all international orders.

We will declare:

• the genuine sale value of the goods;
• an accurate description of the contents;
• the parcel weight; and
• the applicable country of origin.

Moose 3D® cannot:

• declare an order as a gift;
• reduce the declared value;
• provide false customs information; or
• describe the goods incorrectly to avoid charges.

Unexpected customs payment requests

Where duties and taxes were included at checkout, the recipient should not normally be asked to pay additional customs or handling charges.

If an unexpected payment request is received, the customer should contact Moose 3D® before making payment so that the shipment information can be checked.

This does not apply where the checkout shipping method was International Tracked and did not state that import charges were included.

Refused or unpaid import charges

This section applies only where duties and taxes were not included in the checkout delivery charge.

If the recipient refuses to pay destination import charges and the parcel is returned to Moose 3D®, any refund will only be considered after the parcel has been safely returned.

Original postage, return postage and other non-recoverable delivery costs may be deducted from the refund.

Refused, unclaimed or returned international parcels

If an international parcel is refused, left unclaimed, incorrectly addressed or otherwise returned to Moose 3D®, any refund will only be considered after the parcel has been safely returned.

The following costs may be deducted where they cannot be recovered:

• original delivery charges;
• return postage;
• prepaid customs or import charges;
• handling fees; and
• other costs incurred in recovering the parcel.

Customers are responsible for providing a complete and accurate international delivery address.

International delivery times

International delivery estimates do not include delays caused by customs clearance, security inspections or processing by the destination postal service.

Moose 3D® cannot guarantee how quickly an international parcel will be cleared or delivered after it enters the destination country.

Tracking information will be provided when the order is dispatched.

If you live nearby, local collection may be arranged.

• Postage is still charged at checkout

• The postage cost is fully refunded upon successful collection

• If the order is not collected, it will be posted as normal

For full details, see the Collection Policy.

Tracking details are emailed once your order has been dispatched.

You can also check progress anytime using the Moose 3D® Order Tracking page.

If your parcel has not arrived within the expected timeframe, please use our contact form and select "where's my order ?" or it may quicker to send us a whatsapp message.

We will investigate and resolve the issue as quickly as possible.

Custom 3D-printed items are non-returnable.

However, Moose 3D® will replace or refund any item that arrives:

• damaged, or

• defective

You must notify us within 14 days of delivery.

Full details are available in the Returns & Refunds Policy.

Orders shipped outside the United Kingdom may be subject to:

• import taxes

• customs duties

• handling fees

These charges are set by your local customs authority
and are now included in the shipping price.

If you have any questions about shipping, delivery, or customs, please contact us and we’ll be happy to help.