We welcome you to the Moose 3D® website, moose3d.co.uk (the “Moose 3D® Website” or “Website”). The Website has been designed, built and is managed by Maximilian Barrett, (collectively, “Moose 3D®”, “we”, “us” or “our”) located at 39 Kingshurst Road, Northfield, Birmingham, B31 2LN, West Midlands, England.

Your access to and use of the Website and the Services are subject to the following terms and conditions ("Terms and Conditions").

By using the Moose 3D® website and purchasing a 3D printing service, you acknowledge to have read, understood, and agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. If you do not agree with these Terms and Conditions, you should not use Moose 3D® Services and Website.

We reserve the right to update or modify these Terms and Conditions at any time, without prior notice, by posting any such revised version of these Terms and Conditions behind the link marked "Terms and Conditions of Use" at the bottom of each page of this Website. Your continued use of the Website after we have posted the revised Terms and Conditions constitutes your agreement to be bound by the revised Terms and Conditions.

• Moose 3D®'s 3D Printing Services are provided through the website and over email (contact form).
  
  
• Through the website you can obtain information about our services, request a quotation, place orders for products and receive such other services as we may offer from time to time (collectively the “Services”).
  
  
• Moose 3D® uses 3d Printing software for its automatic uploading system that will check and price up customer 3D models.
  
  
• The 3D design (or ‘3D file’ or ‘3D model’) can be uploaded to our website, viewed in 3D, checked for errors, quoted for printing in a range of materials and ordered from us to be printed. Information and technical data sheets for the materials and manufacturing technologies can be found on the filaments pages on our website.
  
  
• Unless stated differently during the checkout process, all costs will be billed and collected by Moose 3D®.
  
  
• If your model is not printable or has features that may lead to unsatisfactory results of the printing process, we will contact you and advise the changes that need to be made. If changes are not possible, a refund can be given providing that printing has not commenced. We use paid software provided by WP3DPrinting that checks your model for print-ability (‘health check’) and repairs it automatically. Models that do not pass the health check for 3D printing will require an inspection by Moose 3D®. We might – but not necessarily will – be able to fix your model or make modifications that will allow it to be printed.
  
  
• Moose 3D® does not offer file fixing services and may require the original link to the file if downloaded from Thingiverse, Cults3D etc.
  
  
• Custom design files with errors, increases the risks related to the potential non/limited-processing of your model and the limits of the 3D printing technology, which might lead to unsatisfactory results of the 3D-print process.
  
  
• A model that successfully passes our checks for printing, either before or after having been automatically repaired, might still be non-printable. We run routine checks on all models and will advise you, but we shall not be held responsible for any loss, damage or costs incurred if the model has features that are outside the guidelines stated on our the Moose 3D® website.

By uploading a file for quotation or manufacture, the customer confirms that:

• They own, or have permission to use, the uploaded file.
• The uploaded file is the correct revision intended for manufacture.
• All dimensions, tolerances, clearances, hole sizes, thread sizes, wall thicknesses and functional features have been checked and approved before submission.
• The design is suitable for additive manufacturing and fit for its intended purpose.

Moose 3D provides a 3D printing manufacturing service only. Unless expressly agreed in writing, Moose 3D does not provide design verification, engineering review, CAD validation, tolerance analysis or fit/function testing of customer-supplied files.

Uploaded files are printed substantially as supplied. Moose 3D does not routinely inspect or verify the dimensional accuracy, engineering intent or functionality of customer-supplied designs.

Dimensional Accuracy

All manufactured parts are produced using commercially reasonable processes and are subject to the normal characteristics and tolerances of FDM 3D printing.

Where dimensional accuracy is critical, customers must specify any required tolerances before manufacture.

Unless otherwise agreed in writing, Moose 3D does not guarantee engineering tolerances beyond those reasonably achievable by the selected manufacturing process.

Customer Responsibility

Customers remain solely responsible for:

• ensuring the uploaded model is correct;
• verifying that holes, threads, mating surfaces and clearances are suitable;
• confirming that the design will assemble and function as intended;
• selecting an appropriate manufacturing process and material for the application.

Moose 3D shall not be liable for redesign costs, assembly issues or functional problems arising from errors or omissions contained within customer-supplied files.

Inspection Before Manufacture

Moose 3D may perform a basic visual inspection to determine whether a file appears printable. This inspection is solely to identify obvious manufacturing issues and must not be interpreted as an engineering, dimensional or design approval.

Acceptance of Risk

By placing an order for customer-supplied files, the customer acknowledges that Moose 3D's responsibility is limited to manufacturing the supplied digital model. Responsibility for the design, dimensions, tolerances, fit and functionality remains with the customer.

• To order a 3D print of a 3D model or receive a quote, you must have a 3D file. Whilst we accept many different 3D file formats the file extension .stl is preferable. If you have multiple parts, please export each part as an individual STL file, multipart STL files will cost more. You start by uploading the 3D file(s) to the instant quote tool on our website or send us the file(s) via email, either as an attachment or through the contact form on our website.
  
  
• Using the instant quote tool, you can select dimensions, reduce or increase the size specifications for each part you wish to order. These include the quantity and material. If you have emailed the file to us we may ask for more information about the parts before selecting the printing specifications for you.
  
  
• After all of your parts have printing specifications, we ask that you provide us with information we need for the delivery of the model. Please be informed that the language to be used during the whole ordering process is English. Quotes are valid for 30 days from the date of issue.

STL File Retention Policy

• Uploaded STL files are stored securely for 30 days following a successful order, after which they will be automatically deleted unless the customer contacts Moose 3D® in advance to request file retention for future use.
• Files uploaded without a corresponding order (e.g. test uploads or unconfirmed quotes) will be deleted immediately to maintain data security and server efficiency.

• There may be technical or other reasons why we cannot accept or must cancel your order during the entire ordering process, even after our acceptance of your order. (Such reasons can be for example but not limited to the infeasibility of the model, the features of your model, the destination of the delivery you indicated in your order etc.)
  
  
• In case we cancel your order Moose 3D® will contact you via email.

Customer Conduct

• I aim to provide a friendly, professional, and helpful service. All customers are expected to communicate in a polite and respectful manner.
  
  
• Any aggressive, abusive, threatening, or unreasonable behaviour will not be tolerated and may result in an order being cancelled and refunded, at my discretion.
  
  
• This applies to all forms of communication, including email, messaging platforms, and social media.

• Any functioning weapon or parts from weapons will not be printed. Any parts for weapons concealed or disguised as other parts in an attempt to bypass this rule will remain the responsibility of the person(s) who upload the files and they will be held liable for any legal actions as a result of the printing. Any parts deemed to be of an extreme offensive nature will not be printed.

A List of Items we do not 3D Print (UK Law Compliant)

• Firearms or Weaponry
  In accordance with the UK Firearms Act 1968, we do not print firearms, firearm components, or any items intended to be used as weapons, including knives or other objects designed to cause harm.
  
  
• Illegal or Prohibited Items
  We will not print any items that are illegal under UK law, including controlled substances, drug paraphernalia, or items related to criminal activity. Additionally, we will not print anything that violates the UK’s copyright or intellectual property laws, such as counterfeit goods.
  
  
• Offensive or Obscene Content
  In compliance with the Obscene Publications Act 1959, we do not print explicit adult content, obscene materials, or any objects likely to cause harm or offence under UK law.
  
  
• Medical Devices or Prosthetics
  We are not authorised to manufacture certified medical devices, implants, or prosthetics that are subject to the Medicines and Healthcare products Regulatory Agency (MHRA) approval in the UK.
  
  
• Items Requiring Controlled or Hazardous Materials
  We refrain from printing objects that would require the use of controlled or hazardous materials, such as toxic chemicals or explosives, as governed by the Control of Substances Hazardous to Health (COSHH) Regulations 2002.
  
  
• Load-bearing or Structural Components
  We do not print objects intended to bear significant weight or stress that may pose a risk to health or safety if they fail, as we cannot guarantee the material properties required for such applications.
  
  
• Designs That Infringe Intellectual Property
  In line with the UK Copyright, Designs and Patents Act 1988, we do not print designs that infringe on the intellectual property rights of others, including trademarks, patents, and copyright-protected content. This includes logos, branded items, and replicas of existing products without proper authorisation.
  
  
• Counterfeit Goods
  Printing counterfeit items or replicas of brand-name goods, including fashion accessories, electronics, or artwork, is strictly prohibited under the Trade Marks Act 1994 and the Consumer Protection from Unfair Trading Regulations 2008

• Cat flap covers are made to order. The standard production turnaround time is 3–5 business days, excluding weekends and UK public holidays.

• This timeframe refers to production only and does not include delivery time, which is additional and dependent on the shipping method selected at checkout.

• Turnaround times are provided as an estimate, not a guarantee, and may vary during periods of high demand, material availability issues, or unforeseen circumstances.

• Once production has begun, orders cannot be cancelled or amended.

• The prices displayed are based on pricing scheme of the Turnaround time you choose and are valid only for the moment that they are displayed.
  
  
• However will have no effect on orders completed before the posting of a new price.
  
  
• We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order.

• Payment must be made in full prior to printing unless an order is confirmed via email as bulk in which case 50% payment can be made upfront and 50% upon completion. Payment must be made in full prior to delivery.
  
  
• Lead times for the printing process start on completion of payment and not from the time of the upload. The cut-off for Express orders if payment is made before 2pm on weekdays. The lead time for Orders paid after 6pm will start from the next working day.
  
  
• Payment should be made through the website unless the quote has been issued via email in which case an invoice is emailed out and should be paid by credit/debit/apple pay/google pay.

• Moose 3D® provides 3D scanning services to create digital scan data from physical objects supplied by the customer.
  
  
• 3D scanning may be used to help produce files suitable for:
  • 3D printing.
  • STL mesh output.
  • Digital reference models.
  • Reverse engineering support.
  • Part replication, where technically possible.
    
    
• All 3D scanning work is subject to assessment before acceptance. Moose 3D® reserves the right to decline any item where:
  
  
  • The object is too large, fragile, reflective, transparent, complex, or unsuitable for scanning.
  • The scan is unlikely to produce an accurate or usable result.
  • The item may infringe intellectual property rights.
  • The item falls within our prohibited items policy.
    
    
• Customers are responsible for ensuring they have the legal right to provide the item for scanning and to use any resulting digital files.
  
  
• 3D scanning accuracy may vary depending on the object’s size, shape, material, colour, surface finish, and level of detail. Highly reflective, transparent, very dark, flexible, or worn surfaces may require preparation or may not scan successfully.
  
  
• Unless otherwise agreed in writing, 3D scanning does not include full CAD redesign, parametric modelling, engineering drawings, or guaranteed dimensional reproduction.
  
  
• Any digital files supplied by Moose 3D® remain subject to the agreed scope of work. Files are provided for the customer’s agreed use only and must not be resold, redistributed, or used for commercial reproduction unless permission has been given in writing.
  
  
• By commissioning 3D scanning work, you agree to provide accurate information, supply suitable reference images or measurements where requested, and accept that some parts may require manual clean-up, file preparation, or additional work before they are suitable for 3D printing.
  
  
• The current version of the 3D Scanning Service information is available at: 3D Scanning page.

• After sending your order, we will send you an order confirmation to the email address with which you signed-in or supplied with the upload. The order confirmation will be effective as of the date on which the order confirmation is sent to you.
  
  
• If we cannot accept your order, we will contact you by email. You should verify the details in the confirmation email. If there are errors you should contact us as soon as possible by visiting: contact form.

• After the acceptance and payment of the order, there can be no changes to the files or processes. If the file has not already been printed (you have not received an email notification "3D Printing has started", then any changes required are done FREE OF CHARGE.

• Lead times are only estimates and are NOT IN ANY WAY guaranteed.
  
  
• Infrequent and unpredictable factors like machine failure, power cuts and acts of God may cause orders to be delayed by a number of days. If large orders take significantly longer than expected, a partial refund may be given, but no full refunds are given.
  
  
• If you are on a deadline, it is strongly advised that you email us prior to placing a custom 3D print order.

• Your order will be delivered to your billing address unless a different address has been provided in the shipping section.
  
  
• We are not liable for incorrect shipping addresses, and no refunds are given if an incorrect shipping address has been provided.
  
  
• All packages are padded with bubble wrap and sent out in a protected box. You can decide on which service is used via Royal Mail.
  
  
• In the event that packages are returned to us we will resend them out at no extra cost to you. In case of doubt, check the delivery address on any of the update notification emails you have been sent.
  
  
• We are not liable for any damage or cost caused by delay in shipping or delivery.
  
  
• Change of shipping address is permitted and will not affect the order of the 3D print queue.

• Selecting Royal Mail Tracked 24 or Royal Mail Tracked 48 relates to the delivery service only and does not affect production time or order priority.

  Orders are produced in the order they are received, in line with the stated production turnaround times. Choosing a faster shipping method does not mean an order will be prioritised, expedited, or produced sooner unless this has been explicitly agreed in writing prior to ordering.

• Due to the nature of our Services, you cannot cancel your order after it goes into production. Shop orders are still cancellable, however note that a refund or cancellation will not apply to items in the order that are "non-refundable".
  
  
• Moose 3D manufactures customer-supplied digital models substantially as provided. Responsibility for the design, dimensions, tolerances, clearances, fit, function and engineering suitability of the supplied model remains entirely with the customer. Moose 3D accepts no liability for defects, incompatibilities or functional issues arising from the content of customer-supplied files, provided the manufactured part substantially reflects the supplied digital model.

• Parts are guaranteed to a minimum wall thickness of 2 mm. We will print things thinner than 2 mm, but it is at your own risk. If these break in our hands, your hands, during delivery, or lost during the cleaning process, it will not be covered or re printed for free.
  
  
• Although, we do our best to check over every single model for printing, sometimes thinner parts can be missed, Moose 3D® is not held responsible if the parts are missed and printed anyway which results in a failed or broken part.

• Post-processing of 3D printed parts is limited to sanding only. However, due to our highly optimised print settings, sanding is usually not required and may not always be included. It will be your responsibility to prime and paint parts if required.
  
  
• We have provided a page dedicated to Post-Processing 3D Printed Parts and it includes links to YouTube videos for each stage of the post-processing.

• In certain circumstances it may be necessary for Moose 3D® to use a 3rd party company to design custom orders or certain aspects of a job. e.g. finishing work.
  
  
• Moose 3D® can not be held responsible if there are any problems or longer lead times caused by using this 3rd party.
  
  
• Although we mention in these terms and conditions that we do not offer a post-process service apart from sanding*, our clients may request us to seek alternative support in print finishing 3d Printed Parts.
  
  
• Orders may be delivered directly from a subcontractor of Moose 3D® to you and not via or through Moose 3D®. Therefore, it is of utmost importance that you inspect the parts upon delivery and inform Moose 3D® in case of any discrepancies.

• In some very rare circumstances there may be a delay to your order, in these circumstances there may be a variety of reasons which include, but are not limited to; failure of Quality Control due to discolouration or damage, machine failure, power cuts and ‘Acts of God’.
  
  
• If one or more of these issues do arise, we will re-print the affected files, but this may cause a delay to the order while we await the reprints.
  
  
• As these problems are always unforeseen, Moose 3D® accepts no responsibility for missed deadlines and is under no obligation to offer a refund or any form of compensation.

• As Moose 3D® is independent from the design of the part, Moose 3D® offers NO warranty on any parts and does not insure against design in any way.
  
  
• Though 3D printing is an excellent and cost effective way to manufacture low volume and one off items, the quality and price are unlikely to match those of mass produced items.
  
  
• Misunderstanding of strength, surface finish and cost are not grounds for a refund in any case.
  
  
• This warranty should be read in conjunction with Section 4 (Customer-Supplied Files).
  

  Moose 3D® makes no warranty other than those made expressly in this Terms and Conditions. To the fullest extent permitted by law, Moose 3D® hereby expressly disclaims any representations or warranties of any kind, expressed or implied, including without limitation warranties of merchantability, fitness for any particular purpose, or non-infringement. Some states or countries do not allow limitations on implied warranties, so the foregoing limitations may not apply to you.

• Copyright and all other proprietary rights in the content of the Website (including but not limited to software, audio, video, text and photographs and excluding all User Generated Content) rests with Moose 3D® or its licensors.
  
  
• All rights in the content not expressly granted herein are reserved. Except as otherwise provided, the content published on this Website may be reproduced or distributed in unmodified form for personal, non-commercial use only. Any other use of the content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of Moose 3D® is strictly prohibited.
  
  
• You also agree that you will not use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service. Our rights include rights to (i) the Service developed and provided by us; and (ii) all software associated with the Service. All copyright and other proprietary notices shall be retained on all reproductions.
  
  
• This Website may provide links to other websites that are not under the control of Moose 3D®. Moose 3D® shall not be responsible in any way for the content of such other websites. Moose 3D® provides such links only as a convenience to you, and the inclusion of any link to any such websites does not imply endorsement by Moose 3D® of the content of such websites.
  
  
• Since Moose 3D® is a web based service, it might be subject to temporary downtime. From time to time we also update our Website, which will result in the Website not being available for a certain period of time. We will endeavour to ensure that the Website operates reliably and consistently, but we do not warrant that the Website will operate uninterrupted without any faults.
  
  
• We are not responsible for any losses suffered by you as a result of any interruption of the Website, suspension of your access to the Website.

• M3D Copyright Notice

  © 2021 M3D. All rights reserved.
  The M3d logo is a Protected Brand and Registered Trademark of Moose3d.co.uk

• Logo Trademark No: UK00003835174
  Mark: 3 D (Figurative)
  Owner: Max Barrett
  Class(es): 40

  The name “Moose 3D®” and associated logo are registered trademarks of Moose 3D® in the United Kingdom under Trade Mark No. UK00004278717.
  Any unauthorised use, reproduction, or reference to the Moose 3D® name or branding, in whole or in part, without prior written consent is strictly prohibited and may result in legal action under the Trademarks Act 1994.

  Moose 3D® is the legal designer and owner of the following cat flap cover designs:

  Plastic Cover for 4 way Manual locking cat flaps
  Patent: Design number: 6262810
  International Design Classification:
  Version: 14-2023
  Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
  Subclass: 99 MISCELLANEOUS

  Plastic cover for Microchip Cat flaps - WiFi versions
  Patent: Design number: 6262809
  International Design Classification:
  Version: 14-2023
  Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
  Subclass: 99 MISCELLANEOUS

  Plastic cover for Microchip Cat flaps – Non-WiFi versions
  Patent Design number: 6262808
  International Design Classification:
  Version: 14-2023
  Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
  Subclass: 99 MISCELLANEOUS

  Plastic Cover for a magnetic classic 4 way locking cat flap
  Patent Design number: 6316321
  International Design Classification:
  Version: 14-2023
  Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
  Subclass: 99 MISCELLANEOUS

  Cover for microchip activated cat flap 4 manual locking cat flap
  Patent Design number: 6316322
  International Design Classification:
  Version: 14-2023
  Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
  Subclass: 99 MISCELLANEOUS

  Plastic cover for microchip pet door flap
  Patent Design number: 6484195
  International Design Classification:
  Version: 15-2025
  Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
  Subclass: 99 MISCELLANEOUS

  Plastic cover to fit digital microchip cat flap
  Patent Design number: 6484196
  International Design Classification:
  Version: 15-2025
  Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
  Subclass: 99 MISCELLANEOUS

  Plastic cover to fit plugin cat flap
  Patent Design number: 6484197
  International Design Classification:
  Version: 15-2025
  Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
  Subclass: 99 MISCELLANEOUS

  Plastic Cover for 4 way locking classic cat flap
  Patent Design number: 6484194
  International Design Classification:
  Version: 15-2025
  Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
  Subclass: 99 MISCELLANEOUS

• The term “User Generated Content” when used in this Terms and Conditions shall mean any content uploaded to the Website by you, including but not limited to all uploaded 3D designs, pictures of your 3D objects, pictures of any model, comments on the Website, specifications provided in your order as well as the printed model we create for you based on your User Generated Content.
  
  
• All User Generated Content should not be or contain abusive, harassing, threatening, defamatory, obscene, fraudulent, deceptive, misleading, offensive, pornographic, illegal or unlawful information or be likely to infringe or infringing on any intellectual property rights. Intellectual property rights means copyright, patent, registered design, design right, trademark, trade secret or any other proprietary or industrial right.
  
  
• Moose 3D® has no obligation to review the User Generated Content and can in no way be held responsible for the content of the User Generated Content.
  
  
• ALL data created/supplied by you remains your own intellectual property, unless you grant us your permission to distribute and share images and information of your parts, this does not include distributing the 3D file(s) that you have supplied us with. By paying for your order you agree that if necessary we are able to outsource your 3D data to one of our carefully selected partners, who they themselves are covered under ours and their own non-disclosure agreements that they won’t be able to use any of your data without first seeking you permission.
  
  
• By agreeing to use our service you agree that Moose 3D® is allowed to show and distribute images of your files, but not including the 3D data itself, via any of our channels, this includes our website and social media channels but it is not limited to these methods.
  
  
• By agreeing to this service we do not need to seek your written permission to publish images of your models through any of our website pages and you are not able to request for pictures to be removed after order completion.

• You, as a designer, retain ALL your intellectual property rights in your 3D design, including without limitation any and derivative works like 3D renders.
  
  
• Except for the rights and licenses specified below, Moose 3D® shall NOT use, modify, display, or distribute your 3D design or derivatives thereof. By uploading your 3D design, you warrant that it is either your original creation and not copied from any third party and/or entity or that you own the intellectual property rights of the design.
  
  
• You warrant that your User Generated Content will not infringe the intellectual property rights of third parties. Should your User Generated Content nevertheless be found to be infringing and/or in violation of any law, you will defend Moose 3D® against third party claims and be held liable for all (direct and indirect) damages and costs incurred by Moose 3D® with respect to such claims.
  
  
• We retain the right to review and refuse any order when it, in our own discretion, appears to infringe third party intellectual property rights.
  
  
• We are happy to sign non-disclosure/confidentiality agreements where necessary.

• By using our Services you agree that Moose 3D® may collect and use personal data about you. Such information collected through this Website shall only be used for our own records and will never be sent, sold or distributed to any third parties without consent.

• These Terms and Conditions set out the full extent of our obligations and liabilities in respect of Moose 3D®. Save as set out below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Services except as expressly stated in these Terms and Conditions.
  
  
• Any warranty, condition or other term arising out of or in connection with the Services or the delivered models which might otherwise be implied into or incorporated into these Terms and Conditions by statute, common law, laws applicable in the country where you ordered the Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded.
  
  
• Moose 3D® will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect, incidental, exemplary, special, punitive or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract, warranty or otherwise. Our maximum aggregate liability under these terms and conditions, whether in tort (including negligence) or otherwise, shall in no circumstances exceed the fee received from you by Moose 3D® for the relevant order.

• Moose 3D® is fully insured through Hiscox UK, holding:

  - Professional Indemnity Insurance
  - Cyber and Data Insurance

• These policies provide cover in accordance with standard industry terms and are in place to protect both Moose 3D and its customers. Proof of insurance is available upon request.

• While every effort is made to ensure the quality, safety, and accuracy of our services and 3D printed products, Moose 3D® shall not be held liable for any indirect, incidental, or consequential damages exceeding the scope of insurance coverage.

• You are responsible for ensuring that the products ordered are appropriate for their intended use. Moose 3D® does not manufacture or supply items for safety-critical, structural, medical, or automotive applications.

• You agree to indemnify and hold Moose 3D®, its partners, affiliates, distributors, dealers, agents and its and their employees harmless from and against all liabilities, costs, damages and expenses (including reasonable attorney’s fees) arising from or relating to any claims that result from your breach of these Terms and Conditions.

• Moose 3D® reserves the right to make changes to the Website, the Services and these Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on this Website and will have no effect on sales that were completed before such posting.
  
  
• We will make reasonable efforts to post notices regarding any changes to these Terms and Conditions. Please check the Terms and Conditions published on this Website regularly to ensure that you are aware of all terms governing the Website and the Service.

• These Terms and Conditions, together with the Privacy Statement and any other policies, guidelines, or FAQs posted by Moose 3D® represents the complete and exclusive agreement relating to the subject matter hereof which supersedes any proposal or prior agreement, oral or written and any other communications between you and Moose 3D®.
  
  
• No amendment of these Terms and Conditions shall be binding upon Moose 3D® unless in writing and signed by Moose 3D®. If any provision is held to be void or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of any other provision of these Terms and Conditions.

• If you have any questions regarding these Terms and Conditions or the Services, you can contact us by sending an email via our: contact form
  
  
• Should you experience any problems, please contact us and we will do our best to fix it as soon as possible. Since we always want to further improve our services, we welcome all feedback.
  
  
• Moose 3D® may contact you to ask you about your experiences by posting a review on Google or Trustindex.

• Moose 3D® Adheres to the Consumer Rights Act 2015 section 23 "Right to Refund, Repair or Replacement of Goods", whereby should you not be happy with the quality or if instructions are not followed as per your design, we will reprint and replace the 3d printed model. You will not be expected to pay for the replacement or pay for any shipping costs.
  
  
• However, if you provide Moose 3D® with incorrect dimensions or information about the part and requests a refund, repair, or replacement, then no refund will be given. A replacement will be offered but you will be required to purchase a replacement and pay any shipping costs for the parts printed.

• Moose 3D® is not responsible for any contents linked or referred to from pages – unless Moose 3D®  has full knowledge of illegal contents and would be able to prevent the visitors of his site from viewing those pages.
  
  
• If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages.
  
  
• Furthermore, Moose 3D® is not liable for any postings or messages published by users of discussion boards, guest books or mailing lists provided on his page.

• We use an advanced spam prevention system known as SpamTalk, which includes the CleanTalk service, to protect our contact forms, online shop, and website content from automated spam, malicious submissions, and fraudulent activity.
  
  
• All form entries and orders are scanned in real time for spam keywords, suspicious IP addresses, and known spammer patterns. Messages or orders identified as spam are automatically blocked and may not be delivered to our mailbox.
  
  
• If you believe your message, order, or comment has been incorrectly flagged as spam, please contact us directly via our contact form and use the whatsapp link.
  
  
• SpamTalk and CleanTalk process only the data necessary to detect and prevent spam. Full details on how we handle your information can be found in our Privacy Policy.