Terms and Conditions

We welcome you to the Moose 3D website, moose3d.co.uk (the “Moose 3D Website” or “Website”). The Website is managed by Maximilian Barrett, (collectively, “Moose 3D”, “we”, “us” or “our”) located at 39 Kingshurst Road, Northfield, Birmingham, B31 2LN, West Midlands, England.

Your access to and use of the Website and the Services are subject to the following terms and conditions (“Terms and Conditions”).

Please take a few minutes to read our Terms and Conditions. By using Moose 3D website and service, you acknowledge to have read, understood, and agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. If you do not agree with these Terms and Conditions, you should not use Moose 3D Services and Website.

Your Consent

Please take a few minutes to read our Terms and Conditions. By using Moose 3D website and service, you acknowledge to have read, understood, and agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. If you do not agree with these Terms and Conditions, you should not use Moose 3D Services and Website.

Modifications

We reserve the right to update or modify these Terms and Conditions at any time, without prior notice, by posting any such revised version of these Terms and Conditions behind the link marked “Terms and Conditions of Use” at the bottom of each page of this Website. Your continued use of the Website after we have posted the revised Terms and Conditions constitutes your agreement to be bound by the revised Terms and Conditions.

Moose 3D’s 3D Printing Services

Moose 3D’s 3D Printing Services are provided through the website and over email (in**@mo*****.uk).
Through the website you can obtain information about our services, request a quotation, place orders for products and receive such other services as we may offer from time to time (collectively the “Services”).

Moose 3D uses 3d Printing software for its automatic uploading system that will check and price up customer 3D models.

The 3D design (or ‘3D file’ or ‘3D model’) can be uploaded to our website, viewed in 3D, checked for errors, quoted for printing in a range of materials and ordered from us to be printed. Information and technical data sheets for the materials and manufacturing technologies can be found on the filaments pages on our website.

Unless stated differently during the checkout process, all costs will be billed and collected by Moose 3D.
If your model is not printable or has features that may lead to unsatisfactory results of the
printing process, we will contact you and advise the changes that need to be made. If changes are not possible, a refund can be given providing that printing has not commenced. We use software provided by 3DPrint (phanes.io) that checks your model for print-ability (‘health check’) and
repairs it automatically. Models that do not pass the health check for 3D printing will require an inspection by Moose 3D. We might – but not necessarily will – be able to
fix your model or make modifications that will allow it to be printed. Most 3D files require simple fixing that can be completed in under 10 minutes, this is provided FREE OF CHARGE by Moose 3D.
Models that require fixing in excess of 10 minutes may require expert services for file fixing. Moose 3D does not offer file fixing services and may require the original link to the file if downloaded from Thingiverse, Cults3D etc. Custom design files with errors, increases the risks related to the potential non/limited-processing of your model and the limits of the 3D printing technology, which might lead to unsatisfactory results of the 3D-print process.

A model that successfully passes our checks for printing, either before or after having been automatically repaired, might still be non-printable. We run routine checks on all models and will advise you, but we shall not be held responsible for any loss, damage or costs incurred if the model has features that are outside the guidelines stated on our the Moose 3D website.

3D Printing Service Processes – 1. Get an Instant Quote / Email Quote

To order a 3D print of a 3D model or receive a quote, you must have a 3D file. Whilst we accept many different 3D file formats the file extension .stl is preferable. If you have multiple parts, please export each part as an individual STL file, multipart STL files will cost more. You start by uploading the 3D file(s) to the instant quote tool on our website or send us the file(s) via email, either as an attachment or through the contact form on our website.

Using the instant quote tool, you can select dimensions, reduce or increase the size specifications for each part you wish to order. These include the quantity and material. If you have emailed the file to us we may ask for more information about the parts before selecting the printing specifications for you.

After all of your parts have printing specifications, we ask that you to provide us with information we need for the delivery of the model. Please be informed that the language to be used during the whole ordering process is English. Quotes are valid for 30 days from the date of issue.

3D Printing Service Processes – 2. Unacceptable orders, cancellation of orders by us

There may be technical or other reasons why we cannot accept or must cancel your order during the entire ordering process, even after our acceptance of your order. (Such reasons can be for example but not limited to the infeasibility of the model, the features of your model, the destination of the delivery you indicated in your order etc.) In case we cancel your order Moose 3D will contact you via email. Any functioning weapon or parts from weapons will not be printed. Any parts for weapons concealed or disguised as other parts in an attempt to bypass this rule will remain the responsibility of the person(s) who upload the files and they will be held liable for any legal actions as a result of the printing. Any parts deemed to be of an extreme offensive nature will not be printed.

3D Printing Service Processes – 3. Pricing

The prices displayed are based on pricing scheme of the Turnaround time you choose and are valid only for the moment that they are displayed. Moose 3D reserves the right to change its prices without prior notice. Such changes however will have no effect on orders completed before the posting of a new price. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order.

3D Printing Service Processes – 4. Payment and price

Payment must be made in full prior to printing unless an order is confirmed via email as bulk in which case 50% payment can be made upfront and 50% upon completion. Payment must be made in full prior to delivery. Lead times for the printing process start on completion of payment and not from the time of the upload. The cut-off for Express orders is payment made before 2pm on weekdays. The lead time for Orders paid after 6pm will start from the next working day. Payment should be made through an invoice emailed out and should be paid by credit card or bank transfer. If agreed on payment after delivery the payment will have to be made within 30 days of the Invoice or Delivery date. If a payment is late an 8% plus the Bank of England base rate fee will be added for business to business transactions.

3D Printing Service Processes – 5. Acceptance

After sending your order, we will send you an order confirmation to the email address with which you signed-in or supplied with the upload. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will contact you by email. You should verify the details in the confirmation email. If there are errors you should contact us as soon as possible by sending an email to: in**@mo*****.uk.

3D Printing Service Processes – 6. Amendments to Order including Adding files/Changing files

After the acceptance and payment of the order, there can be no changes to the files or processes is acceptable. If the file has not already been printed, any changes are FREE OF CHARGE.

3D Printing Service Processes – 7. Lead Times

Lead times are only estimates and NOT IN ANY WAY guaranteed. Infrequent and unpredictable factors like machine failure, power cuts and acts of God may cause orders to be delayed by a number of days. If large orders take significantly longer than expected, a partial refund may be given, but no full refunds are given. There are no Lead time related refunds for Economy orders. If you are on a deadline, it is strongly advised that you email us prior to 3D Print Processing.

3D Printing Service Processes – 8. Shipping

Your order will be delivered to your shipping address. We are not liable for incorrect shipping addresses, and no refunds are given if incorrect shipping addresses are given. All packages are sent out in a protected box and by Royal Mail recorded delivery. In the event that packages are returned to us we will resend them out at no extra cost to you. In case of doubt, check the delivery address on any of the update notification emails you have been sent. We are not liable for any damage or cost caused by delay in shipping or delivery. Change of shipping address is permitted and will not affect the order of the 3D print queue.

3D Printing Service Processes – 9. Cancellation of your order, return of models

Due to the nature of our Services, you cannot cancel your order after it goes into production. Orders that contain non-refundable items are still cancellable, however note that refund or cancellation will not apply to items in the order that are non-refundable. We are not responsible for your design should it not work or not fit the designed purpose unless what we provide is substantially dimensionally different to what has been supplied to us in STL format.

3D Printing Service Processes – 10. Minimum Guaranteed Thickness

Parts are guaranteed to a minimum wall thickness of 2 mm. We will print things thinner than 2 mm, but it is at your own risk. If these break in our hands, your hands, during delivery, or lost during the cleaning process, it will not be covered or re printed for free. Although, we do our best to check over every single model for printing, sometimes thinner parts can be missed, Moose 3D is not held responsible if the parts are missed and printed anyway which results in a failed or broken part.

3D Printing Service Processes – 11. Post-Processing of 3D Printed Parts*

Post-Processing of 3D Printed Parts only includes “Sanding” of parts but as we have dialled in our settings this is mostly currently available as part of our services. It will be your responsibility to prime and paint parts if required.

We have provided a page dedicated to Post-Processing 3D Printed Parts and it includes links to YouTube videos for each stage of the post-processing.

The page can be viewed here The Process

3D Printing Service Processes – 12. Use of 3rd Party Companies

In certain circumstances it may be necessary for Moose 3D to use a 3rd party company to design custom orders or certain aspects of a job. e.g. finishing work. Moose 3D can not be held responsible if there are any problems or longer lead times caused by using this 3rd party. Although we mention in these terms and conditions that we do not offer a post-process service apart from sanding*, our clients may request us to seek alternative support in print finishing 3d Printed Parts.

3D Printing Service Processes – 13. Refund of Production Run Sample

If you are looking to place a production run with us but need a sample first, we are able to offer a refund on the sample order, up to the value of £20.00 excluding postage, once an order with a value of £500.00 and postage is placed with us for the same part, a refund can be issued. Only 1 sample refund is allowed per order, maximum refund amount is £20.00.

3D Printing Service Processes – 14. Delays to Order

In some very rare circumstances there may be a delay to your order, in these circumstances there may be a variety of reasons which include, but are not limited to; failure of Quality Control due to discolouration or damage, machine failure, power cuts and ‘Acts of God’. If one or more of these issues do arise, we will re-print the affected files, but this may cause a delay to the order while we await the reprints. As these problems are always unforeseen, Moose 3D accepts no responsibility for missed deadlines and is under no obligation to offer a refund or any form of compensation.

3D Printing Service Processes – 15. Warranty

As Moose 3D is independent from the design of the part, Moose 3D offers NO warranty on any parts and does not insure against design in any way.

Though 3D printing is an excellent and cost effective way to manufacture low volume and one off items, the quality and price are unlikely to match those of mass produced items. Misunderstanding of strength, surface finish and cost are not grounds for a refund in any case.

MOOSE 3D MAKES NO WARRANTY OTHER THAN THOSE MADE EXPRESSLY IN THIS TERMS AND CONDITIONS TO THE FULLEST EXTENT PERMITTED BY LAW, MOOSE 3D HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

Trade Discounts on Bulk Orders

We offer Trade Discounts on Bulk Ordering. We only offer this discount to Businesses and Not Individuals. Depending on the parts required, the quantity, material type, we will offer a discount on the combined sale price.

If you wish to apply for the discount, we would require proof of your business, (i.e. registration number, country, contact details) so that we can very you as being a customer.

Use of the Moose 3D Website

Copyright and all other proprietary rights in the content of the Website (including but not limited to software, audio, video, text and photographs and excluding all User Generated Content) rests with Moose 3D or its licensors. All rights in the content not expressly granted herein are reserved. Except as otherwise provided, the content published on this Website may be reproduced or distributed in unmodified form for personal, non-commercial use only. Any other use of the content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of Moose 3D is strictly prohibited. You also agree that you will not use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service. Our rights include rights to (i) the Service developed and provided by us; and (ii) all software associated with the Service. All copyright and other proprietary notices shall be retained on all reproductions.

This Website may provide links to other websites that are not under the control of Moose 3D. Moose 3D shall not be responsible in any way for the content of such other websites. Moose 3D provides such links only as a convenience to you, and the inclusion of any link to any such websites does not imply endorsement by Moose 3D of the content of such websites.

Since Moose 3D is a web based service, it might be subject to temporary downtime. From time to time we also update our Website, which will result in the Website not being available for a certain period of time. We will endeavour to ensure that the Website operates reliably and consistently, but we do not warrant that the Website will operate uninterrupted without any faults. We are not responsible for any losses suffered by you as a result of any interruption of the Website, suspension of your access to the Website.

M3D Copyright Notice

© 2021 M3D. All rights reserved.
The M3d logo is a Protected Brand and Registered Trademark of Moose3d.co.uk

Trade Mark No: UK00003835174
Mark: 3 D (Figurative)
Owner: Max Barrett
Class(es): 40

Moose 3D is the legal designer and owner of the following cat flap cover designs:

Plastic Cover for 4 way Manual locking cat flaps
Patent: Design number: 6262810
Certificate of Ownership
International Design Classification:
Version: 14-2023
Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
Subclass: 99 MISCELLANEOUS

Plastic cover for Microchip Cat flaps – WiFi versions
Patent: Design number: 6262809
Certificate of Ownership
International Design Classification:
Version: 14-2023
Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
Subclass: 99 MISCELLANEOUS

Plastic cover for Microchip Cat flaps – Non-WiFi versions
Patent Design number: 6262808
Certificate of Ownership
International Design Classification:
Version: 14-2023
Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
Subclass: 99 MISCELLANEOUS

Plastic Cover for a magnetic classic 4 way locking cat flap
Patent Design number: 6316321
Certificate of Ownership
International Design Classification:
Version: 14-2023
Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
Subclass: 99 MISCELLANEOUS

Cover for microchip activated cat flap 4 manual locking cat flap
Patent Design number: 6316322
Certificate of Ownership
International Design Classification:
Version: 14-2023
Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
Subclass: 99 MISCELLANEOUS

Large cover to fit pet door connect versions (Design File)
Patent Design number: 6316323
Certificate of Ownership
International Design Classification:
Version: 14-2023
Class: 30 ARTICLES FOR THE CARE AND HANDLING OF ANIMALS
Subclass: 99 MISCELLANEOUS

User Generated Content

The term “User Generated Content” when used in this Terms and Conditions shall mean any content uploaded to the Website by you, including but not limited to all uploaded 3D designs, pictures of your 3D objects, pictures of any model, comments on the Website, specifications provided in your order as well as the printed model we create for you based on your User Generated Content. All User Generated Content should not be or contain abusive, harassing, threatening, defamatory, obscene, fraudulent, deceptive, misleading, offensive, pornographic, illegal or unlawful information or be likely to infringe or infringing on any intellectual property rights. Intellectual property rights means copyright, patent, registered design, design right, trademark, trade secret or any other proprietary or industrial right.

Moose 3D has no obligation to review the User Generated Content and can in no way be held responsible for the content of the User Generated Content.

ALL data created/supplied by you remains your own intellectual property, unless you grant us your permission to distribute and share images and information of your parts, this does not include distributing the 3D file(s) that you have supplied us with. By paying for your order you agree that if necessary we are able to outsource your 3D data to one of our carefully selected partners, who they themselves are covered under ours and their own non-disclosure agreements that they won’t be able to use any of your data without first seeking you permission.

By agreeing to use our service you agree that Moose 3D is allowed to show and distribute images of your files, but not including the 3D data itself, via any of our channels, this includes our website and social media channels but it is not limited to these methods. By agreeing to this service we do not need to seek your written permission to publish images of your models through any of our website pages and you are not able to request for pictures to be removed after order completion.

Intellectual Property Rights of 3D Designs/Models/Prints

You, as a designer, retain ALL your intellectual property rights in your 3D design, including without limitation any and derivative works like 3D renders. Except for the rights and licenses specified below, Moose 3D shall NOT use, modify, display, or distribute your 3D design or derivatives thereof. By uploading your 3D design, you warrant that it is either your original creation and not copied from any third party and/or entity or that you own the intellectual property rights of the design. You warrant that your User Generated Content will not infringe the intellectual property rights of third parties. Should your User Generated Content nevertheless be found to be infringing and/or in violation of any law, you will defend Moose 3D against third party claims and be held liable for all (direct and indirect) damages and costs incurred by Moose 3D with respect to such claims.

We retain the right to review and refuse any order when it, in our own discretion, appears to infringe third party intellectual property rights.

We are happy to sign non-disclosure/confidentiality agreements where necessary.

Consent to Use of Personal Data

By using our Services you agree that Moose 3D may collect and use personal data about you. Such information collected through this Website shall only be used for our own records and will never be sent, sold or distributed to any third parties without consent.

Limitation of Liability

These Terms and Conditions set out the full extent of our obligations and liabilities in respect of Moose 3D Printing Services. Save as set out below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Services except as expressly stated in these Terms and Conditions. Any warranty, condition or other term arising out of or in connection with the Services or the delivered models which might otherwise be implied into or incorporated into these Terms and Conditions by statute, common law, laws applicable in the country where you ordered the Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded.

MOOSE 3D WILL NOT BE LIABLE FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND

WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, WARRANTY OR OTHERWISE.OUR MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS AND CONDITIONS WHETHER IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE FEE RECEIVED FROM YOU BY MOOSE 3D FOR THE RELEVANT ORDER.

Indemnification

You agree to indemnify and hold Moose 3D, its partners, affiliates, distributors, dealers, agents and its and their employees harmless from and against all liabilities, costs, damages and expenses (including reasonable attorney’s fees) arising from or relating to any claims that result from your breach of these Terms and Conditions.

Change of the Website, the Services and these Terms and Conditions

Moose 3D reserves the right to make changes to the Website, the Services and these Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on this Website and will have no effect on sales that were completed before such posting. We will make reasonable efforts to post notices regarding any changes to these Terms and Conditions. Please check the Terms and Conditions published on this Website regularly to ensure that you are aware of all terms governing the Website and the Service.

Miscellaneous

These Terms and Conditions, together with the Privacy Statement and any other policies, guidelines, or FAQs posted by Moose 3D represents the complete and exclusive agreement relating to the subject matter hereof which supersedes any proposal or prior agreement, oral or written and any other communications between you and Moose 3D. No amendment of these Terms and Conditions shall be binding upon Moose 3D unless in writing and signed by Moose 3D. If any provision is held to be void or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of any other provision of these Terms and Conditions.

Contact Information

If you have any questions regarding these Terms and Conditions or the Services, you can contact us by sending an email to in**@mo*****.uk

Should you experience any problems, please contact us and we will do our best to fix it as soon as possible. Since we always want to further improve our services, we welcome all feedback. Moose 3D may contact you to ask you about your experiences by posting a review on Google.

Consumer Rights Act 2015

Moose 3d Adheres to the Consumer Rights Act 2015 section 23 “Right to Refund, Repair or Replacement of Goods”, whereby should our Customer not be happy with the quality or if instructions are not followed as per the Customer’s design, we will reprint and replace the 3d printed model. The Customer will not be expected to pay for the replacement or pay for any shipping costs.

However, if the Customer provides Moose 3d with incorrect dimensions or information about the part and requests a refund, repair, or replacement, then no refund will be given. A replacement will be offered but the Customer will be required to purchase a replacement and pay any shipping costs for the parts printed.

Referrals and links

Moose 3D is not responsible for any contents linked or referred to from his pages – unless Moose 3D  has full knowledge of illegal contents and would be able to prevent the visitors of his site from viewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages. Furthermore, Moose 3D is not liable for any postings or messages published by users of discussion boards, guest books or mailing lists provided on his page.