Terms and Conditions FAQ

Enter any key word that you need help with, for example if you want to view our refund policy, then simply click the “refund” button to view our terms. The list will filter to what show where the words appear in our terms and conditions.

Frequently Asked Questions

You need to read and accept Moose 3D’s Terms and Conditions before using their services and website. By using Moose 3D services and website, you acknowledge that you have read, understood, and agreed to be bound by their Terms and Conditions, as well as to comply with all applicable laws and regulations. If you do not agree with their Terms and Conditions, you should not use their services and website.

Yes, Moose 3D reserves the right to update or modify their Terms and Conditions at any time, without prior notice, by posting any revised version of their Terms and Conditions on their website. Your continued use of the website after Moose 3D has posted the revised Terms and Conditions constitutes your agreement to be bound by the revised Terms and Conditions.

Moose 3D provides 3D printing services through its website and email (in**@mo*****.uk). Through their website, you can obtain information about their services, request a quotation, place orders for products, and receive other services that they may offer from time to time.

Moose 3D uses 3D printing software for its automatic uploading system that checks and prices up customer 3D models. The 3D design (or ‘3D file’ or ‘3D model’) can be uploaded to their website, viewed in 3D, checked for errors, quoted for printing in a range of materials, and ordered from them to be printed.

Unless stated differently during the checkout process, all costs will be billed and collected by Moose 3D.

If your model is not printable or has features that may lead to unsatisfactory results of the printing process, Moose 3D will contact you and advise the changes that need to be made. If changes are not possible, a refund can be given providing that printing has not commenced.

Moose 3D does not offer file fixing services. Models that require fixing in excess of 10 minutes may require expert services for file fixing.

There may be technical or other reasons why Moose 3D cannot accept or must cancel your order during the entire ordering process, even after they accept your order. If they cancel your order, they will contact you via email.

Payment must be made in full prior to printing unless an order is confirmed via email as bulk in which case 50% payment can be made upfront and 50% upon completion. Payment must be made in full prior to delivery. Payment should be made through an invoice emailed out and should be paid by credit card or bank transfer. If agreed on payment after delivery the payment will have to be made within 30 days of the Invoice or Delivery date.

Lead times for the printing process start on the completion of payment and not from the time of the upload. Lead times are only estimates and NOT IN ANY WAY guaranteed. Infrequent and unpredictable factors like machine failure, power cuts and acts of God may cause orders to be delayed by several days. If large orders take significantly longer than expected, a partial refund may be given, but no full refunds are given. There are no lead time-related refunds for Economy orders.

After the acceptance and payment of the order, there can be no changes to the files or processes. If the file has not already been printed, any changes are free of charge.

If your order is unacceptable or has been cancelled by Moose 3D, they will contact you via email. Any functioning weapon or parts from weapons will not be printed. Any parts for weapons concealed or disguised as other parts in an attempt to bypass this rule will remain the responsibility of the person(s) who upload the files, and they will be held liable for any legal actions as a result of the printing. Any parts deemed to be of an extreme offensive nature will not be printed.

To obtain a quote for your 3D printing service, you must have a 3D file. While Moose 3D accepts many different 3D file formats, the file extension .stl is preferable. You can start by uploading the 3D file(s) to the instant quote tool on their website or send them the file(s) via email, either as an attachment or through the contact form on their website. Using the instant quote tool, you can select dimensions, and reduce or increase the size specifications for each part you wish to order. These include the quantity and material. If you have emailed the file to Moose 3D, they may ask for more information about the parts before selecting the printing specifications for you.

The language to be used during the whole ordering process is English. Quotes are valid for 30 days from the date of issue.

After sending your order, Moose 3D will send you an order confirmation to the email address with which you signed in or supplied with the upload. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If they cannot accept your order, they will contact you by email. You should verify the details in the confirmation email. If there are errors, you should contact them as soon as possible by sending an email to: in**@mo*****.uk.

If you are on a deadline for your 3D printing order, it is strongly advised that you email Moose 3D before 3D print processing.

If you provide an incorrect shipping address, Moose 3D is not liable for any refunds. Please make sure to double-check the delivery address on any update notification emails you have received.

All packages are sent out in a protected box and by Royal Mail recorded delivery.

Yes, you can change your shipping address, and it will not affect the order of the 3D print queue.

You cannot cancel your order after it goes into production due to the nature of the service. Orders that contain non-refundable items are still cancellable, but the refund or cancellation will not apply to those items.

Moose 3D is not responsible for your design should it not work or not fit the designed purpose unless what they provide is substantially dimensionally different from what has been supplied to them in STL format.

Parts are guaranteed to have a minimum wall thickness of 2 mm. If the parts are thinner than 2 mm and break during delivery or cleaning, they will not be covered or reprinted for free.

Post-processing of 3D printed parts only includes “sanding” of parts. You will be responsible for priming and painting parts if required.

In certain circumstances, Moose 3D may use a 3rd party company to design custom orders or certain aspects of a job. They cannot be held responsible for any problems or longer lead times caused by using this 3rd party.

Moose 3D does not offer any warranty on any parts and does not insure against design in any way.

Yes, they offer trade discounts on bulk orders, but only to businesses, not individuals. The discount will depend on the parts required, quantity, and material type.

Since Moose 3D is a web-based service, it might be subject to temporary downtime. If the website is down, you should wait and try again later.

Copyright and all other proprietary rights in the content of the Moose 3D website (excluding all user-generated content) rest with Moose 3D or its licensors. All rights in the content not expressly granted herein are reserved.

Moose 3D is the legal designer and owner of the M3d logo, which is a protected brand and registered trademark of Moose3d.co.uk. They also own the patent for plastic covers for 4-way manual locking cat flaps and microchip cat flaps (Wi-Fi and non-Wi-Fi versions).

User Generated Content refers to any content uploaded to the website by the user, including but not limited to 3D designs, pictures of 3D objects, comments, and specifications provided in your order.

User Generated Content should not be or contain abusive, harassing, threatening, defamatory, obscene, fraudulent, deceptive, misleading, offensive, pornographic, illegal, or unlawful information or be likely to infringe or infringe on any intellectual property rights.

No, Moose 3D has no obligation to review the User Generated Content and can in no way be held responsible for the content of the User Generated Content.

You, as a designer, retain all your intellectual property rights in your 3D design, including without limitation any derivative works like 3D renders.

If your User Generated Content is found to be infringing and/or in violation of any law, you will defend Moose 3D against third-party claims and be held liable for all (direct and indirect) damages and costs incurred by Moose 3D concerning such claims.

By agreeing to use Moose 3D’s service, you agree that Moose 3D can show and distribute images of your files, but not including the 3D data itself, via any of its channels, including its website and social media channels. You do not need to provide written permission for Moose 3D to publish images of your models through any of its website pages, and you cannot request for pictures to be removed after order completion.

 Yes, by using the services of Moose 3D, you agree that Moose 3D may collect and use personal data about you. Such information collected through this website shall only be used for our records and will never be sent, sold or distributed to any third parties without consent.

Moose 3D reserves the right to make changes to the Website, the Services, and these Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on this Website and will not affect sales that were completed before such posting.

Moose 3D will not be liable for any indirect, incidental, exemplary, special, punitive, or consequential loss or damage of any kind arising from or relating to defective models. However, our maximum aggregate liability under these Terms and Conditions, whether in tort (including negligence) or otherwise, shall in no circumstances exceed the fee received from you by Moose 3D for the relevant order.

If you have any questions or concerns about Moose 3D’s Terms and Conditions or Services, you can contact them by sending an email to in**@mo*****.uk.

If you experience any problems with Moose 3D’s Services, please contact them and they will do their best to fix it as soon as possible.

Yes, Moose 3D welcomes all feedback to further improve its services. They may also contact you to ask about your experiences by posting a review on Google.

Moose 3D adheres to the Consumer Rights Act 2015 section 23 “Right to Refund, Repair or Replacement of Goods”. If you are not happy with the quality or if instructions are not followed as per your design, Moose 3D will reprint and replace the 3D printed model at no cost to you. However, if you provide incorrect dimensions or information about the part and request a refund, repair, or replacement, no refund will be given. A replacement will be offered, but you will be required to purchase the replacement and pay any shipping costs for the parts printed.

 Moose 3D is not responsible for any content linked or referred to from its pages unless Moose 3D has full knowledge of illegal content and would be able to prevent the visitors of its site from viewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages.

Moose 3D is not liable for any postings or messages published by users of discussion boards, guest books or mailing lists provided on its page.

Moose 3D may earn an affiliate commission for some shopping links featured on our website. We strive to provide value to the reader by offering a curated list of trusted shops. Shopping links are marked with “COMMISSIONS EARNED.” If you purchase using these shopping links, Moose 3D will earn a commission, at no additional cost to you.

We work with Royal Mail and offer prices based on the overall weight of the item being shipped. The costs involved in shipping are below:

Royal Mail Standard Delivery:
Royal Mail 1st Class
Royal Mail 2nd Class

Signed For Delivery
Royal Mail Signed For 1st Class
Royal Mail Signed For 2nd Class

Royal Mail International

Royal Mail International Standard
Royal Mail International Tracked 

Please note, purchasing any of these services does not prioritise your print job, this only applies to the delivery once the item has been printed.

Add Your Heading Text Here